Widerrufsrecht

Return and Refund Policy

 

We want you to be completely satisfied with your purchase from NEXXVORA.

 

Returns

 

A return is allowed if the product is damaged upon delivery. If you receive a damaged item, please contact us immediately with photographic evidence of the damage so we can process your return.

 

Refunds

 

Once your return is approved, a full refund will be issued to your original payment method. Please allow a few business days for the refund to appear.

 

To request a return, contact:

support@nexxvor.shop

 

Due to the unique nature of our customization process, which includes printing specialized boxes and labels tailored to your specifications, we cannot accept returns for customized products. These custom elements make each order distinct and non-resalable.

 

We can only accept returns for damaged or faulty items. If you receive a product that is damaged or faulty, it's crucial to report this as soon as possible to ensure that we can take appropriate action.

 

In such cases, please reach out to us at support@nexxvor.shop. We aim to get back to you within 7 working days to discuss the next steps, which may include a refund or replacement depending on the situation and our return policy.

 

Terms of Policy Statement:

Both parties acknowledge that their relationship under this Agreement is purely commercial. No consumer protection laws or regulations are applicable to their transactions.